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  • What is your return policy?
    We have a 30-day window where we can issue a full refund once we receive your return.
  • Do you offer any discounts?
    Not currently, but we do notify our subscribers of any promotions. Subscribe to our mailing list for future discounts.
  • Where can I purchase?
    You can purchase directly in our store here -
  • How long does it take to ship?
    Our fulfillment time can vary depending on the availability of what we have in stock. In stock items can usually take a maximum of 5 business days to ship out and then the shipping time.
  • Where do you ship to?
    We ship anywhere in the domestic US and Canada. If you need an item shipped outside of the US, please contact us directly.
  • Is it really waterproof?
    Yes! Amphipak comes to you waterproof when used properly; as long as you take care of your pack it will remain water sealed.
  • How well does the zipper hold up?
    The waterproof zippers must be carefully and fully closed, pulled to the end and sealed shut with the last little friction tug. Always slowly and smoothly move the slider as straight as possible when fastening the zipper Angular pulling may cause element miss-engagement and may result in poor waterproof performance or damage of the slider and/or teeth. Pulled angular and donned or doffed not fully open, the zipper slider may disintegrate from teeth. Pay attention not to overstretch the slider by force. It has not been tested in freezing cold conditions, specifically in Ice or snow where the zipper may freeze or not be closable, zipper may break under extreme cold conditions beyond what standard dry suit zippers are able to endure.
  • Does the pack float?
    Yes. Air in the pack creates a high buoyancy. It is recommended to adjust the pack to float on it with the pack strapped to your belly. Or, if you are doing an activity like snorkeling, you can strap it to your back and it will keep you afloat (not recommended as a replacement to a life preserver).
  • Do you guarantee the dryness of contents within the pack?
    Although we have built a waterproof pack and have tested it throughly for dryness, we do not guarantee or insure any of the items will remain dry. We recommend you double pack just in case.
  • Is there an internal frame?
    There is no internal frame on this pack. Rigidness of the pack can be created by closing the zipper with air in the pack which will keep it straight and able to sit well upright.
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